Public
Payments & Refunds
Last updated: September 2026
Plan purchases
Current launch checkout purchases one month of the selected paid plan at a time. SmartLex does not currently auto-renew those purchases. The amount payable is shown before you enter the hosted payment flow.
Failed activation or duplicate charge
If a payment is captured but the paid plan is not activated, or you believe the same purchase was charged more than once, contact SmartLex promptly from your registered email with the payment reference so the transaction can be checked and corrected or refunded where appropriate.
Other refund requests
Other refund requests are reviewed case by case, taking account of service use, the circumstances of the request and applicable law. Nothing on this page limits rights that cannot lawfully be excluded.
Processing time
Where a refund is approved, the time for funds to appear can depend on Razorpay, the card network, bank or UPI provider. SmartLex cannot control those external settlement timelines.